Samsung has revealed that two separate battery faults were responsible for the fires and explosions that plagued its Galaxy Note 7 smartphones. During a press conference, the company stated that exhaustive tests were conducted on both the devices and batteries, ruling out any issues with the hardware or software. Instead, it was discovered that the original battery had a casing that was too small, causing it to short-circuit and ignite. The replacement battery, although manufactured differently, had its own defect that led to the same result. Samsung has apologized for the inconvenience caused to its customers and has promised to take measures to prevent a recurrence of these incidents in the future.
Samsung Blames Two Separate Battery Faults for Galaxy Note 7 Fires
Samsung blames lithium-ion batteries for Galaxy Note 7 fires
Samsung has identified lithium-ion batteries as the cause of the Galaxy Note 7 fires that led to the global recall of millions of devices. At a press conference, Samsung officials stated that exhaustive tests on tens of thousands of devices and batteries had ruled out any problems with the device’s hardware or software. Internal and independent investigations concluded that the batteries were responsible for the incidents.
Exhaustive tests rule out problems with device’s hardware or software
After conducting extensive tests on thousands of devices and batteries, Samsung has ruled out any issues with the Galaxy Note 7’s hardware or software. The company’s investigations found that the batteries used in the devices were the main cause of the fires.
Internal and independent investigations conclude batteries as the cause
Both internal and independent investigations have concluded that the lithium-ion batteries were responsible for the Galaxy Note 7 fires. Samsung conducted thorough investigations, examining every aspect of the Galaxy Note 7, including hardware and software, as well as related processes such as assembly, quality assurance testing, and logistics.
Original battery had casing that was too small, leading to short-circuit and ignition
The original battery used in the Galaxy Note 7 had a casing that was too small, causing it to short-circuit and ignite. The internal structure of the battery, which comprises layers of positive and negative electrodes, was also found to be flawed. In some cases, the battery was squashed in one corner, causing the tips of the layer of negative electrodes to curve over. This structural issue led to the short-circuit and subsequent ignition.
Replacement battery had a different manufacturing defect but led to the same result
The replacement battery that Samsung provided for the Galaxy Note 7 had a different manufacturing defect but resulted in the same outcome. The fires in the replacement devices were caused by punctures in a super-thin component that separates the positive and negative electrodes, as well as faulty insulation. Despite coming from a different supplier, the replacement batteries experienced similar issues to the original batteries.
Samsung apologizes to customers for the inconvenience and concern caused
Samsung expressed its sincere apologies to its customers for the inconvenience and concern that the Galaxy Note 7 fires have caused. The company acknowledges the discomfort and inconvenience experienced by its customers and takes responsibility for the incidents.
No fire risk involving future devices, including forthcoming S8 smartphone
Samsung has assured customers that there will be no fire risk involving future devices, including the forthcoming S8 smartphone. The company has implemented corrective actions, improved its production and quality controls, and deeply reflected on the lessons learned from the Galaxy Note 7 incidents.
Samsung takes responsibility and promises to reform production and quality controls
Samsung takes full responsibility for the failure to identify and verify the battery issues in the Galaxy Note 7. The company has promised to reform its production and quality controls to ensure that such incidents do not happen again in the future. Samsung is committed to safety and looks forward to moving ahead with improved processes and culture.
Recalls over 2.5 million Note 7s and permanently ends production
Samsung initiated a global recall of over 2.5 million Galaxy Note 7 devices due to the fire risk. The company ultimately decided to permanently end production of its flagship smartphone due to the ongoing issues and safety concerns. This move is expected to result in an estimated $5.3 billion in lost profits for Samsung.
Investigation involved 700 engineers and researchers, examining every aspect of the Galaxy Note 7
Samsung conducted a comprehensive investigation into the Galaxy Note 7 fires, involving 700 engineers and researchers. The investigation thoroughly examined every aspect of the device, including hardware, software, and related processes such as assembly, quality assurance testing, and logistics. The goal was to determine the root cause of the incidents and prevent similar issues in the future.
Original battery fault traced to internal structure of the lithium-ion battery
The original battery used in the Galaxy Note 7 had a fault in its internal structure. The layers of positive and negative electrodes in the battery were not properly designed, leading to a short-circuit and subsequent ignition. This internal structural flaw was the main cause of the fires in the original batch of Galaxy Note 7 devices.
Replacement battery fires caused by punctures in a super-thin component and faulty insulation
The fires in the replacement Galaxy Note 7 devices were caused by different issues than the original batch. Punctures in a super-thin component that separates the positive and negative electrodes, as well as faulty insulation, led to the fires in the replacement batteries. Despite efforts to rectify the problem, the replacement batteries experienced the same results as the original batteries.
Consumers await a conclusive explanation of the cause of the fires as Samsung prepares to release the S8
While Samsung has provided explanations for the Galaxy Note 7 fires, consumers still await a conclusive explanation of the cause. As Samsung prepares to release the S8 smartphone, consumers are eager for a thorough and transparent explanation to ensure their confidence in the safety of future devices. Samsung’s ability to address and mitigate the issues that led to the Galaxy Note 7 incidents will be crucial for regaining consumer trust.